Tech Support
We’re business IT experts who help you boost efficiency and revenue through faster, more responsive IT support. From everyday technical support solutions to strategic, long-term IT planning, our services are comprehensive, hands-on, and designed to fit your organization. Your IT needs are unique. That’s why we avoid the one-size-fits-all approach that’s so common in the IT outsourcing industry. We analyze your existing IT situation to create solutions that fit your hardware and software capabilities, business goals, and budget. And that goes for non-profit organizations with just a few users to large businesses with hundreds.
We deliver prompt and appropriate attention to technical issues that affect the end-users work or learning experience through a centralized acknowledgment, documentation, and dispatch of services delivery system. Pivot looks to build long-term relationships built on prudent growth and efficient management of client’s technology assets. Pivot assigns a primary consultant to each client and every Pivot consultant is part of a larger team to further enhance our ability to manage clients’ technology and relationships at a more personal level. Pivot consultants are truly senior-level and certified for all products and solutions on which they work
Services Provided
- Over the phone technical support to any administrative software or client applications
- Password Resets
- Remote technical support/services
- On-site technical resolution to Board-owned computer hardware
- Technical assistance to corporate donors of district standard equipment or to external agencies conducting business in DPS locations that require connectivity to the DPS WAN
- Access to technical support for equipment
- Audio-visual equipment setup and recording services and support, as available, to other electronic devices
- District-Wide procedures for loaning audio-visual hardware
- Support to public address systems
- Customized support planned for Specialized Student Support Services
- Consulting assistance to computer lab design proposals and other computer hardware installation projects
- Pivot’s larger size allows quick and experienced response
For a Tech Support Consultation, please call one of our regional offices now at:
Austin Tech Support : 512.444.8324
San Antonio Tech Support : 210.767.3565
Dallas Tech Support : 214.233.0636
Houston Tech Support : 281.500.2288
