Managed IT Services
As Pivot Networks has grown, we have developed a Managed IT Services model that fosters proactive, as opposed to reactive, solutions, along with an unprecedented predictability. Enjoy a turnkey Managed IT Services solution designed to cover the specific service needs of your company with the response time every organization deserves. You and your staff can now focus on core job duties without interruption, while Pivot works behind the scenes to ensure your daily technology hassles are completely eliminated. Working together to create a business technology roadmap, Pivot Networks Managed IT Services will guide you through the enhancement of your operations model for future growth and success.
Managed IT Services Customer Benefits:
- 24/7 Helpdesk Support: after hours, weekends, and holidays
- Fixed monthly cost allows for accurate budget forecasting
- Proactive maintenance and monitoring
- Enhanced network security and data protection
- Increased employee productivity and company bottom line
- Enhanced remote capabilities and increased utilization
If your network is currently suffering from so many IT issues on a daily basis that you can’t even do your job, Pivot’s Managed IT Services is exactly what your business needs. Using cutting edge network management tools and expertise, Pivot will monitor your company’s network activity 24x7x365 to correct emerging issues well before they escalate to a level that forces business as usual to cease. Our proactive approach to managing your network is designed to mitigate any IT infrastructure problems you might incur – before they occur.
Enjoy a turnkey solution designed to cover the service needs of your company with the response time every organization deserves. You and your staff can now focus on core job duties without interruption. Choose from an expanded portfolio of services and a variety of support plans to build a customized solution for your business and its staff:
24/7 Network Monitoring and Management
A keystone of Pivot Networks Proactive Network Management philosophy is our network monitoring service; a real time inspection of your mission-critical systems. Our service includes the monitoring of workstations, servers, routers, firewalls, Internet connections, storage space and system availability issues, as well as notifications of incomplete or failed backups. This global 24 x 7 x 365 service simultaneously notifies you and dispatches (according to your terms of service) a Pivot Networks technician to resolve your issue.
Unlimited Helpdesk and Phone Support
With this proposed solution, users may submit an unlimited number of trouble tickets and place an unlimited number of calls to the Pivot Helpdesk about any issues they may be experiencing.
Our VIP Plan includes UNLIMITED on-site support for all devices under management. The Standard Plan, which offers unlimited remote support, allows for a given number of monthly on-site hours that may be used to schedule on-site maintenance, analysis, or address any other issues that require on-site attention.
Within two weeks of a consummated agreement, Pivot Networks staff will generate initial project benchmark documentation. User-friendly diagrams of your overall network design/layout and a detailed description of all hardware, software, network configurations and security methods will be provided for review. All diagrams and documents will be approved or modified at this time.
Fast and secure, Pivot Networks’ remote access software provides for off-site remote desktop management of your workstations, servers, and entire network. This service allows us to perform maintenance tasks and address problematic issues remotely in order to provide a quicker response time to your helpdesk tickets, eliminating the need to incorporate travel time before servicing or resolving your issue.
Not every patch issued by a hardware or software vendor is right for your particular computing environment. Our team will assess all available patches and remotely deploy to your workstations and servers only those that are appropriate to your needs – adhering to a defined, predictable schedule of deployment that you establish.
Network Asset Tracking (Inventory Audit)
A real-time, accurate audit and discovery process of your entire computing infrastructure including your servers, workstations, mobile devices, and other managed components. This audit summary can be delivered to your desktop manually, automatically, or on a set schedule of your choice. Our asset tracking service can also provide you with a variance report to show when any software or hardware has been added to or removed from your network infrastructure, ensuring that you are always aware of such changes.
Pivot Networks will enforce all specified network policies by permitting or denying users access to applications and/or specified location(s) on your network. These network policy standards are developed in conjunction with your Pivot Networks engineer to customer tailor your policies and procedures while meeting your customized business needs.
Service Ticket Tracking and Documentation
Pivot Networks provides detailed monthly reports for each helpdesk service ticket you have submitted and how the issue was resolved. Our detailed report includes a breakdown of each user, workstation, and device that we service each month, providing you with valuable information to assist you in making future business decisions involving your technology.
Our reporting service features a monthly executive summary comprising a snapshot view of your month-to-month IT status. Pivot’s service includes documentation and summaries on:
- Hardware and Software Inventory
- Changes to Hardware and Software
- Disk Utilization
- License Usage
- Network Usage and Statistics
- Server and Workstation Uptime History
- Helpdesk Trouble Tickets
- Computer Logs and Status
- Security Patch and Update Status
Every three months, Pivot Networks will conduct an internal audit designed to proactively identify possible threats and necessary upgrades within your computing environment. These audits may lead to actionable recommendations you can discuss with your Pivot representative to ensure a seamless transition during hardware/software upgrades or data migrations.
Semi-Annual Technology Reviews
Every 6 months our Chief Technology Officer (CTO) will conduct an in-depth network analysis and review of your business. You will be provided with documentation of the results and a set of recommendations, allowing you budget and plan for any necessary upgrades or modifications to your IT infrastructure. Our CTO will keep you abreast with the latest tools and technology solutions available to your organization that may enhance the performance of your network, keeping your infrastructure up to date and allowing for optimal efficiency throughout your business environment.
User and Staff Profile Management
Included in our Standard and VIP Plans, Pivot will effectively manage the addition or removal of any staff members, including all profile and user account changes. Whether a new employee is added to your organization or a staff member is terminated, Pivot will add and remove accessibility for each user and workstation as requested. Username and password management is provided to ensure network security is never compromised and all new users are added efficiently.
Automated Off-Site Data Backup
Pivot’s secure data center is the ideal home for your mission-critical data. Our data backup service is fully automated and fully redundant, plus requires no action from you or your staff. Should disaster strike, our backup technology will allow you to restore data quickly and easily – whether it was lost to hardware failure, virus attacks, natural disaster, human error, or theft.
Pivot’s Managed Antivirus Solution utilizes industry best practice and technologies to prevent viruses and additional threats from appearing on your network while blocking network intrusion or security breaches.
As part of our monthly services, Pivot will provide premier spam filtering to protect from all email intrusions and threats. Our solution includes inbound and outbound filtering to protect your organization’s online reputation while protecting each user inbox from attacks.
Pivot offers industry standard hosted business email solutions with our Hosted Microsoft Exchange product, allowing your staff to access business email from anywhere at anytime. Increase utilization and capabilities while ensuring efficient data flow of all your email processes. Services are included in your monthly ongoing cost.
Included in your Managed IT Services package, Pivot will manage and maintain all of your mobile devices and smartphones. Our engineering staff is highly trained in supporting Blackberry, iPhone, Android, iPad, and tablet devices. This includes complete synchronization of your business email, contacts, and documents with your mobile device so that the data and information you need is always available to you 24/7, no matter where you are. To learn more about Pivot and our services check out some of our other pages such as Desktop Management Services or IT Infrastructure Services.
For a FREE Managed IT Services Consultation, please call one of our regional offices:
Austin Managed IT Services: 512.444.8324
San Antonio Managed IT Services: 210.767.3565
Dallas Managed IT Services: 214.233.0636
Houston Managed IT Services: 281.500.2288
