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Massachusetts examining how Uber, Lyft cater to the disabled

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The Massachusetts attorney general’s office has launched an examination into how Uber and Lyft cater to people with disabilities, potentially creating more regulatory problems for the ride-hailing companies.

Uber and Lyft have both faced lawsuits accusing them of denying service to the disabled, but the Massachusetts probe could be the first time a state attorney general has taken up the matter.

The examination will focus on whether the companies properly cater to people with disabilities, be they physical, visual or hearing related, a spokesman for the AG’s office said Friday. It will look at the companies’ apps as well as their vehicles, including whether they provide cars that are wheelchair accessible.

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