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Although unlimited telephone support is included in both our Standard and VIP Managed IT Services packages, Pivot Networks proactive approach to support makes the real difference when it comes to the prevention and timely resolution of workplace IT issues.
Designed to quickly identify and mitigate potential risks to your IT infrastructure, Pivot's Remote Monitoring service allows our consultants to both expose and resolve approximately 95% of your IT issues remotely - saving you time, money, and minimizing potentially adverse impacts on your day-to-day operations.
Our Virtual Helpdesk monitors the following areas of your network's performance:
- Server stability and performance
- Virus attacks and update problems
- Data backups and disk utilization
- Notification of unusual events; and we
- Keep an historical record of your IT issues and resolve each of them quickly - increasing your confidence in and satisfaction with the services of Pivot Networks.
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With Virtual Helpdesk Support, a Pivot consultant has:
- Secure remote access to all of your managed computers (as stated earlier, 95% of an average customer's IT issues can be resolved remotely.)
- Complete control over remote control functions, including passwords, notification methods, screen modes, and control levels
However, not every IT issue can be solved remotely. Rest assured that a Pivot Networks consultant is standing-by, 24x7x365, should the need for on-site service call arise. Similarly, our Virtual Help Desk never closes, and a Pivot staff member is always ready to dispatch a Consultant to your location - day or night.
Most importantly, our goal is your satisfaction. Pivot Networks Virtual Helpdesk Support empowers your employees to take an active role in the resolution of their IT issues, working in real-time with a Pivot Networks consultant to report, diagnose, and resolve any troubles that may arise - 24x7x365.
Information is power, and you can turbo-charge both your IT operations and your bottom-line by empowering your team to take an active role in the resolution of their IT issues.
We're ready when they are....
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