|
|
 |
|
 |
 |
| |
Thanks to Pivot Networks’ vast array of technologies and proven methodologies, 95% of your technology issues can be resolved remotely. With your prior authorization, our Business Technology Consultants can take control of your computers, assess the issue, and conduct immediate system repairs - 24 hours a day.
Real-time PC Support – On-demand:
Pivot Networks offers Remote PC support that lets us access your PC or server from our Remote Computer Support Team via any Internet, LAN, or phone connection. Once that connection is successfully established (with you permission, of course), a highly trained Pivot Business Technology Consultant can work on your computer from a remote location - exactly as if we were sitting in front of it in your place of business.
Two-Way Desktop Viewing and Control allows our certified professionals to “sit in the Driver’s Seat” of any malfunctioning computer, so he can access files, view the screen, and take virtual control of your computer's keyboard and mouse to resolve the issue at hand – without the cost incurred by a Consultant’s visit to your location to conduct repairs. |
|
|
Remote Diagnostics allow us to gather information about your overall computing environment, including operating system details; total and available memory; applications and services currently running; and more. We can also gather additional custom system or application information specific to your support needs.
Reboot/Reconnect enables Pivot professionals to restart your end user's device.
File Transfer enables your employees and our representative to instantly exchange files, folders or a combination of files and folders. Pivot professionals can also apply patches or send URLs and updates your user or extract and analyze log files from that end user’s computer.
|
|
|
 |
|
|
 |
|
