Managed Servers - Offsite and Online

Overview
For serious business professionals, robust system performance and high reliability are mandatory. Pivot Networks Offsite Managed Servers enable you to outsource critical IT functions while providing you with the flexibility of placing Internet-based applications on servers located in our secure, state-of-the-art data center.

Pivot Networks’ reliable systems and Datacenter facility help you avoid problems by providing powerful, scalable server solutions supported by some of the most talented system administrators and engineers.

A Pivot Networks Managed server is a server that is leased to a single customer. The server hardware, routing equipment, software and network connectivity are monitored and maintained by Pivot Networks.

What is a Managed Server?

• With a Managed Server, Pivot Networks maintains everything from hardware to software.

By using Pivot Networks Offsite Managed Servers you will free up your IT resources and save money by reducing your costs for:

• Maintenance of server hardware and software
• Capital expenditures associated with server equipment, upgrades, and bandwidth
• IT human resource expenditures
• Security and monitoring
• Backups
• Downtime

Service Offerings
Pivot Networks provides tailored, scalable solutions specifically designed to fit your needs. With the ever-increasing complexity of technology, it's impossible to take a cookie-cutter approach to advanced Web hosting or Application needs. Fortunately, you can work closely with our experts to analyze your needs through our detailed assessment process. This process examines your existing computer systems as well as your current and future business goals. The result is a sensible, economical solution tailored to fit your needs.

Pivot Networks offers a variety of options that let you determine how much of your system you care to control and how much you want Pivot Networks to manage:

• Pivot Networks Dedicated hardware only.
• Pivot Networks Dedicated hardware plus Dedicated operating system (OS) (including core Internet applications)
• Pivot Networks Dedicated hardware, OS, core Internet applications plus additional applications installed and maintained by Pivot Networks (like Microsoft SQL server!)

All systems are available with standard configurations of CPU(s), RAM, storage, RAID, etc. and each systems is configured with core Internet software (Web server, FTP server, mail, etc.) along with selected utilities and the latest security patches, service packs and hot fixes. Load balanced and/or clustered servers for high availability and high performance applications are also available

Pivot Networks services are monitored 24x7 by Pivot Networks’ Network Operations Center Monitoring System which monitors every critical aspect of your Managed Server as well as our end-to-end network infrastructure.

Specifications
I. Every Pivot Networks Managed Server includes the following:

• A high-speed dedicated Internet server configured to our published specifications designed to meet your application needs
• A dedicated 10/100 Mbps Ethernet connection on a DS3 connection
• All server hardware and maintenance and any hardware failures are Pivot Networks' responsibility.
• 99.97% Network uptime guarantees*
• Monitoring and notification of server hardware: 24 hours a day, 7 days a week, 365 days a year.
• Rack space in our data center
• Uninterruptible Power systems
• HVAC
• Multiple connections to a variety of Internet backbones
• Assistance in domain name registration with the InterNIC authority
• DNS service for your Offsite Managed Servers domain name

II. Pivot Networks Managed Operating System (OS) servers include these extra services:

• 24x7 operating system and security monitoring and notification
• Operating system routine maintenance
• Account creation and deletion
• 24x7 core Internet application monitoring and notification
• Core internet application maintenance
• 24x7 immediate troubleshooting response to operating system and core Internet application failures upon detection.
• One hour per month of customer directed system administration tasks

III. Pivot Networks Managed Application servers include application specific administration and management utilizing best practice methods and procedures performed by certified application administrators. Contact Pivot Networks for a list of approved Managed Applications and application management services.

IV. Pivot Networks has several different Server Configurations already set. Each server package was built with performance, speed, quality and reliability in mind. Please take a look at Pivot Networks’ Server packages. If none of these servers meet your qualifications, Pivot Networks can issue a quote for a server that meets your specifications.

You can decide which service fits your needs or work with our highly trained staff to match the most appropriate service to your requirements.

Deployment Procedures
To ensure continuity, the Managed Server setup process is coordinated by a single point of contact: your Managed Server Engineer. Administrative, technical and emergency contact information for your company is collected and added to our Network Operation Center database. Your Pivot Networks team members responsible for ongoing support of your Managed Server are identified and you are provided with contact names and phone numbers to allow you to reach Pivot Networks 24 hours a day in the event of trouble. Provisions are made and communicated to you for remote server control and content updates using secure and encrypted methods. Finally, your server is made available for content loading, management and availability to the Internet.

Performance and uptime commitments
Through state of the art technology, we guarantee that our Offsite Managed Servers will be available 99.9% of the time*. All servers will be available to customers for their use 24 hours a day, 7 days a week except during scheduled maintenance.

Pivot Networks’ 24x7 Network Operations Monitoring System allows us to monitor all aspects of your server and our end-to-end network infrastructure to deliver optimal performance for things such as processor/memory utilization, memory management and bandwidth utilization.

Pivot Networks also offers 24 hour/7 days a week emergency technical help desk support as well as 8:00 to 5:00 M-F enhanced support.

All Pivot Networks Offsite Managed Servers come with a Service Level Agreement. Your SLA determines credits to your account in the event that Pivot Networks does not meet specific availability/uptime commitments. Credits are specified for network availability and hardware availability*