| Description |
Standard
As low as $30 / PC
$135 / Server
$10 / Other Device
|
VIP
As low as $55 / PC
$250 / Server
$10 / Other Device
|
Remote Monitoring & Network Alerts
1. Server stability and performance
2. Virus attacks and update problems
3. Data backups and disk utilization
4. Notification of unusual events
|
Included
24x7x365 |
Included
24x7x365 |
| Proactive or Reactive Support |
Proactive |
Proactive |
| Remote Phone Support |
Unlimited |
Unlimited |
| On-Site Engineering Support |
Per Schedule;
Same day Emergency |
Per Schedule;
Same day Emergency |
| Hourly On-Site Rate |
$75/hr. with pre-paid
Service Call Hours
Additional Projects and
Consulting at $100.hr. |
Unlimited Free Service Calls;Additional Projects
and Consulting at $75/hr. |
| Emergency Response Time & Fees |
4 hour or less; |
1 hour or less;
No after hour surcharge |
| Off-site Backup |
10 GB included;
$2 per each addl.
Gigabyte |
25 GB included;
$1.50 per each addl.
Gigabyte |
| Dedicated Account Support |
Included |
Included |
| Semi-Annual CTO sessions |
Included |
Included |
| Network Documentation |
Included |
Included |
| Intelligent Remote Patch Mgmt. |
Included |
Included |
| Executive Summary Monthly Report/Check-up |
Included |
Included |
| Software Deployment and Updates* |
Included |
Included |
| Online Custom Client Portal & Ticketing |
Included |
Included |
| Real Time Network Asset Tracking |
Included |
Included |
| Manage and Order License Updates/Warranty Parts* |
Included |
Included |
| Installation of Replacement HW and SW* |
NOT Inc. |
Included |
| Recovery of Server in Event of Complete Disaster* |
NOT Inc. |
Included |
Hosted Service Plan Add-Ons:
1. AntiVirus, AntiSpyware & Desktop FW
2. AntiSpam
3. Microsoft Exchange
|
Per user per month
charges
Vary by Service |
Per user per month
charges
Vary by Service |
